English | 7 Hours | 800×600 | WVC1 | 15fps 140kbps | WMA 48kbps | 584MB
CBT Nuggets – HDI Desktop Support Technician (DST)-iNKiSO
CBT Nuggets – HDI Desktop Support Technician – Do you have the interpersonal helpdesk skills employers want? Desktop Support Technician (DST) certification from the Helpdesk Institute (HDI) says you do.
Desktop support is a fascinating technical challenge, but you’ll need to go beyond the techy details if you want to be a successful support technician. Employers expect you to have plenty of customer-relation soft skills as well.
CBT Nuggets – HDI Desktop Support Technician – Whether you’re new to desktop support or building on other certifications you’ve earned — like Microsoft’s MCDST or MCITP: Desktop Support Technician — DST certification sets you apart as a well-rounded technician with the soft skills employers covet.
What You’ll Learn
Video 1: Series Overview|14:22
Video 2: DST Leadership Characteristics Part 1|35:37
Video 3: DST Leadership Characteristics Part 2|32:41
Video 4: Teamwork and People Skills|24:29
Video 5: Support Center Policy and Services Part 1|21:38
Video 6: Support Center Policy and Services Part 2|32:11
Video 7: Support Center Resources|33:07
Video 8: Support Center Delivery Methods Part 1|24:59
Video 9: Support Center Delivery Methods Part 2|31:01
Video 10: Support Center Delivery Methods Part 3|12:49
Video 11: Support Center Processes and Procedures Part 1|15:02
Video 12: Support Center Processes and Procedures Part 2|23:37
Video 13: ITIL Basics Part 1|22:22
Video 14: ITIL Basics Part 2|22:17
Video 15: ITIL Basics Part 3|20:43
Video 16: ITIL Basics Part 4|17:03
Video 17: ITIL Basics Part 5|20:44
Video 18: DST Customer Management Skills Part 1|35:28
Video 19: DST Customer Management Skills Part 2|24:12
Video 20: DST Customer Management Skills Part 3|14:47
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CBT Nuggets – HDI Desktop Support Technician
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